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Exception Management Workflow

Manage aged breaks, escalation paths, and SLA compliance.

5 min readexceptionsslaescalation

SLA Timers

FVI tracks time-to-resolution per break. Breaches trigger alerts.

Escalation Rules

Configure auto-escalation: after N hours, notify manager or Slack channel.

Ageing Reports

View breaks by age bucket (0–1 day, 1–3 days, 3+ days). Prioritize oldest.